Privacy Policy

At NEXUS Chhindwara ("we", "our", or "us"), we prioritize the privacy and security of local business owners, doctors, clinic managers, cafe proprietors, and individuals who interact with our services, websites, and marketing solutions.

1. Information We Collect

We only collect information necessary to deliver high-performance digital services and provide accurate quotes:

• Direct Inquiries: Your business name, owner name, phone number, email address, and store location when you contact us via WhatsApp, phone, or our consultation forms.
• Project Assets: Menus, product pricing, clinic doctor details, photos, logos, and branding assets provided voluntarily for website or QR menu creation.
• Technical Browsing Data: Anonymized analytical metrics (e.g. page speed performance, browser type, referral sources) to ensure our website loads at sub-second speeds.

2. How We Use Your Information

Your details are used strictly for project development and legitimate business operations:

• Designing, deploying, and maintaining your custom websites, interactive QR menus, and Google Map rankings.
• Configuring your custom domain name, Netlify hosting, and SSL security certificates.
• Direct communication via WhatsApp or phone for project milestone updates and support.
• Sending monthly performance analytics reports (for active monthly management clients).

3. Zero Spam & No Data Selling Guarantee

We never sell, rent, or trade your personal or business data to third-party telemarketers, brokers, or external advertisers. Your business phone number and customer list remain 100% confidential and proprietary to you.

4. Data Ownership & Storage

Unlike agencies that hold clients hostage, all credentials (domain registrar, hosting accounts, Google My Business ownership, and image assets) are transferred fully to you upon final project handover. We retain only backup staging copies for agreed maintenance support.

5. WhatsApp & Third-Party Integrations

When you click our WhatsApp CTA buttons, you interact directly through WhatsApp's end-to-end encrypted messaging service governed by WhatsApp LLC's respective privacy policy.

6. Legal Compliance (India)

This policy adheres to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP), 2023 of India.